We helped a refugee client overcome a declined application due to an error, guiding him through the correct process and securing his approved travel document—with further support arranged to help him apply for his children.
A 33 year old refugee from Kuwait contacted us for help with getting a travel document. He speaks very little English and requested an interpreter. An Adviser call back was arranged with an Arabic interpreter present.
The Adviser was able to ascertain that he had made an online application for a refugee travel document, but had completed it incorrectly, saying he is stateless rather than a refugee. His application had therefore been declined and he is unsure how to correct his mistake.
The Adviser researched the clients options and advised he would need to make a new application. An email was sent to the client explaining this and inviting him to contact us if he needed help with the application (this was translated into Arabic). Client responded requesting an appointment to help with getting the Travel document.Client was booked in for a face to face appointment.
Client attended the appointment.The Adviser completed the application, after contacting the Citizens Advice Immigration Experts for assistance as the client was unsure what to include in the Nationality section; on his e-visa the nationality section says he is: “XXB”. The client's nationality is: Kuwait. The immigration specialist confirmed that XXB is a passport code so the client should insert Kuwait as his nationality. They also said that if this were to be incorrect, the home office would contact him and ask him to modify it. After the client submitted the application online and paid the fee, the Adviser informed the client of the next steps; to send photos and the completed checklist to the address on the form.
The Client has now confirmed that his Travel Document has been approved and he has received it. The Client then asked if we could help him apply for his 3 children now - a further advice appointment was arranged.