Client Case studies/list | East Sussex Citizens

Hear from our clients

Here are some examples of the impact our advice service has on local residents

CLIENT CASE STUDIES

Income maximisation, housing & budgeting.

We supported a lone parent with three children (including one with complex needs) through income maximization, housing and budgeting advice, plus signposting to local charities and family support groups for additional needs and community networks.

Supporting a Client to Resolve a Housing Benefit Overpayment

We helped a client challenge a £923 Housing Benefit overpayment, secure a DHP award, and obtain a full write-off of the remaining debt—allowing her to move forward and apply for a housing transfer.

Supporting a Client to Secure Backdated SDP Entitlement and Protect Her Income During UC Migration

We supported a client in challenging incorrect DWP advice, securing over £30,000 in backdated Severe Disability Premium and ensuring she could migrate to Universal Credit with full transitional protection in place.

Supporting a Client to Resolve a Delayed Employment Reference and Secure Her NHS Job Offer

We helped a client overcome a months-long delay in receiving a crucial employment reference, enabling her to move forward with a new role as a Healthcare Assistant at an NHS Trust.

Supporting a Refugee Client to Correct a Travel Document Application and Reunite with His Family

We helped a refugee client overcome a declined application due to an error, guiding him through the correct process and securing his approved travel document—with further support arranged to help him apply for his children.