Get Advice

Whatever problem you face, we can help you to find a way forward.

We can support you with a face-to-face appointment, over the phone, by email or via our self help website

Winter

Readiness

Keep warm and well

See our Keep Warm and Well leaflet created in collaboration with the East Sussex Fuel Poverty Co-ordinator for information on the risks of living in a cold home and the support available to keep warm this winter.

Winter readiness training

Visit our training page to see availability of our free online sessions to help frontline workers be better prepared to help households cope with high energy bills and cold weather this winter.

Keeping warm this winter

For information on the importance too keep warm during the colder months for those with health conditions. Our team of Energy Specialist Advisers are here to help you access the support you need.

Social tariffs

If you're on benefits, you could be eligible for discounted broadband, water, and more. Find out what support you can claim

See more on how to get advice from each of our Citizens Advice locations

Lewes District

Call our advice line on 0808 278 7892 (Option 4) — lines are open Tuesday to Thursday, 10am–3pm. You can also leave us a message on 01273 007 557 or use our web form. To learn more about our services and locations, please visit our website.

Eastbourne

Call us on 0800 144 8848 (freephone). Our phone lines are open Monday, Wednesday, and Thursday from 10am to 4pm, and Tuesday and Friday from 10am to 1pm. You can also visit our office, visit our website to view opening times. Alternatively, you can send us a message using our webform via our website.

1066

Call our local callback line on 01424 869 352 and leave your details along with a brief description — we’ll get back to you within 5 working days (urgent cases are prioritised). For energy advice, call 0800 145 6879 or fill in the relevant form on our website.

Wealden

Call our Freephone Advice Line on 0808 278 7811 to speak to an Adviser or visit your local office see opening times on our website

National Citizens Advice Self Help

The National Citizens Advice website offers a wealth of useful information about our key advice areas.

Debt

Housing

Work

Education

Benefits

Health

Immigration

Consumer

Preparing for Your Appointment: What to Expect, Bring, and How to Behave

Appointment Information

If you've been given an appointment by one of our advisers, you’ll have received the date, time, and location by text or email.

What to bring:

Check our appointment checklist to find out what documents or information to bring.

On arrival:

Press the door intercom and give reception your appointment details.

Complaints, Comments and Feedback

East Sussex Citizens Advice has a complaints handling procedure.

You can find details about our complaints procedure here. You can find information about taking a complaint to the Financial Ombudsman Service here.